What your repeat tickets cost, in 30 seconds.
Two numbers in, the monthly cost and agent hours spent re-answering repeat Tier-1 questions out. Then use your ticket history to see exactly which questions are driving it.
Manual repeat tickets are not free.
Estimate what repeat Tier-1 work costs you each month, because your help center doesn't use the words your customers actually search with. Two numbers in, the size of the problem out.
Tune the inputs
Move the sliders or type exact numbers. The math updates as you go.
Industry-average assumptions
A directional size of what $9,000 per month on repeat questions adds up to. This sizes current spend, not a forecast of what the Deflection Report will save.
Ticket volume breakdown
40% repeat work
Why is this happening?
Your help center speaks your product's language, but your customers speak their own. Your team loses hours re-answering questions because the FAQ doesn't use the words customers reach for when they get stuck.
Stop the leak: get a free Deflection SnapshotDeterministic parsing of your own ticket export. No AI guesswork, and you won't wait days for it.