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Two numbers in, the monthly cost and agent hours spent re-answering repeat Tier-1 questions out. Every assumption is visible and adjustable, and the math travels in the URL so you can share your result.
Estimate what repeat Tier-1 work costs you each month, because your help center doesn't use the words your customers actually search with. Two numbers in, the size of the problem out.
Move the sliders or type exact numbers. The math updates as you go.
A directional size of what $9,000 per month on repeat questions adds up to. This sizes current spend, not a forecast of what the Resolution Audit will save.
The math: 1,500 tickets × 40% repeat × $15 = $9,000/mo → $108,000/yr
Ticket volume breakdown
40% repeat work
Repeat tickets cost you in agent time, tooling and AI-session spend, ticket overages, and customer frustration — but a closed or resolved ticket doesn't prove the root cause was fixed. The Resolution Audit reads your ticket export into a ranked, source-backed action queue: which questions keep coming back, the estimated cost exposure behind each, review-ready answers where your tickets already hold the evidence, the gaps where no proven answer exists yet, and the repeats that belong with product, billing, policy, or onboarding for review rather than another support reply.
Deterministic parsing of your own ticket export. No AI guesswork, and you won't wait days for it.